Packages are shipped via USPS, usually within 3-5 business days.
Made to order items, and orders made during high sales volume may be delayed by a day or two.
Severe weather conditions may also delay shipping transit times. (We are located on the side of a mountain)
Shipping charges on larger orders are estimated. If we are able to ship your package for less, you will be refunded the difference the day of shipping. You will never be charged extra for shipping.
All completed orders receive a shipping confirmation email with a tracking link so you can always know the status of your order from purchase to delivery.
Due to the personal nature of skin care items, we do not accept the return of any products that are not completely sealed in their original packaging. Unopened soap or skin care items may be returned in new, undamaged condition within 14 days of original purchase for a full refund of the product price. We are not responsible for items damaged during shipping, or shipping charges for returns. Monies paid for returns will be refunded via PayPal to the same account of the original purchase upon receipt of item(s) returned accordingly.
We accept PayPal, the most secure and trusted way to pay online. If you do not have a PayPal account, you can use a credit card through PayPal to complete a transaction with us. As of right now, we are not processing any credit cards directly ourselves. If you have questions, feel free to contact us.
Blackbird Mountain is a small, hands on business. We value having a direct relationship with our customers and sales. Hands on from start to finish- idea conception to happy customer, and all the hard work in between.