FAQ

Frequently Asked Question Topics

Allergen Friendly?


See something you like, but there's an ingredient you are allergic or sensitive to? No problem! We can make most of our skin care items with a substitution for you. Just ask. Please read the PRODUCT INFO section carefully to look for any ingredients you may be allergic to.




Got Milk?


Here for Goat Milk Soaps? We've got that! All of our Goat Milk Soaps are made using fresh milk from our very own pampered goats! You can see more about our goats on social media and our blog. Click here to shop exclusively Goat Milk Products.




What about Vegan Products?


We respect the choice to be vegan, and proudly offer a variety of soaps, bath bombs, lotions, and other products that do not contain any animal produced ingredients. Our lip balms are all vegan, made with Candelilla wax. All of our ingredients are purchased from only 100% Certified Cruelty Free suppliers. See a soap or bath bomb you like, but wish it was vegan? We can custom make a version for you using Coconut Milk. Just ask! If you have any additional questions or concerns, please don't hesitate to contact us. Click here to shop exclusively Vegan Products.




Essential Oils vs. Fragrances?


We create products scented with high quality Essential Oils. We also create products with Fragrance Oils, and sometimes a combination of both. All Essential Oils are listed in the ingredients here online in the PRODUCT INFO section under each product. Fragrance Oils will be listed simply as "Fragrance". All of our Fragrance Oils are Cruelty Free Certified and free of Phthalates and Parabens. Looking to keep it only to all natural scents? Click here to shop our Essential Oils Only section.




Unscented Items?


We do carry a few unscented items. These have no Essential Oils added, and are Fragrance free. Click here to see Unscented Items. If you are interested in an unscented Lotion or Body Butter, we are happy to whip up a batch for you! Just ask.




Return Policy?


Due to the personal nature of skin care items, we do not accept the return of any products that are not completely sealed in their original packaging. Unopened soap or skin care items may be returned in new, undamaged condition within 14 days of original purchase for a full refund of the product price. We are not responsible for items damaged during shipping, or shipping charges for returns. Monies paid for returns will be refunded via PayPal to the same account of the original purchase upon receipt of item(s) returned accordingly.




How are you Eco-Friendly?


Here at Blackbird Mountain, we made a promise to be as environmentally ethical as possible. That includes taking steps in how we package our products to reduce our footprint. Our soaps are wrapped in biodegradable shrink wrap, and every order we ship is packed with biodegradable and/or reused recyclable plastics. Even our packing tape is 100% plant derived, renewable, and biodegradable. We are not perfect yet, but will continue taking steps to make sure our business doesn't contribute to waste or clogging up landfills. Check out our Blog Announcements for more details.




Do you take custom orders?


Yes. We are happy to make a custom soap or skincare item for you! This does require a minimum order, and a non-refundable partial payment up front to help cover the cost of raw materials.