Frequently Asked Question Topics
All of our bath and body care products have a full ingredients list here on our website.
What about Vegan Products?
We respect the choice to be vegan, and proudly offer a variety of soaps, bath bombs, lotions, and other products that contain no animal produced ingredients.
Essential Oils vs. Fragrances?
We create products scented both with high quality Essential Oils, and with Fragrance Oils. Essential Oils are listed individually in the ingredients here online. Fragrance Oils will be listed simply as "Fragrance".
We do offer unscented items that are 100% essential oil and fragrance free.
Due to the personal nature of skin care items, we do not accept the return of any products that are not completely sealed in their original packaging. Unopened soap or skin care items may be returned in new, undamaged condition within 14 days of original purchase for a full refund of the product price. We are not responsible for items damaged during shipping, or shipping charges for returns. Monies paid for returns will be refunded via PayPal to the same account of the original purchase upon receipt of item(s) returned accordingly.
How are you Eco-Friendly?
Here at Blackbird Mountain, we made a promise to be as environmentally ethical as possible. That includes taking steps in how we package our products to reduce our footprint. Our soaps are wrapped in biodegradable shrink wrap, and labeled with renewably sourced and compostable sugarcane labels. Every order we ship is packed with biodegradable and/or reused plastics. Even our packing tape is 100% plant derived, renewable, and biodegradable.
Do you take custom orders?
Yes. We are happy to make a custom item for you! This does require a non-refundable partial payment up front, and with bar soap a minimum number of bars.
How Are Shipping Rates Calculated?
You may have noticed our shop has recently updated the previous Flat Rate charges to a live in-cart shipping calculator. We have partnered with Shippo to calculate rates faster and with more accuracy. There's still room for improvement though, and we continue to work on finding ways to fine tune this. Sometimes the calculator does over-estimate charges based on the box size it defaults to, especially with zipcodes located farther away. We always ship orders for the best rate we can find without compromising on quality, and refund any difference in shipping charges on the day your order ships. Thank you so much for being understanding of this small business as we continue to grow.