Frequently Asked Question Topics
What about Vegan Products?
Essential Oils vs. Fragrances?
We create products scented with high quality Essential Oils. We also create products with Fragrance Oils, and sometimes a combination of both. All Essential Oils are listed in the ingredients here online in the PRODUCT INFO section under each product. Fragrance Oils will be listed simply as "Fragrance". All of our Fragrance Oils are Cruelty Free Certified and free of Phthalates and Parabens.
We do carry a few unscented items. These have no Essential Oils added, and are Fragrance free. Click here to see Unscented Items. If you are interested in an unscented Lotion or Body Butter, we are happy to whip up a batch for you! Just ask.
Due to the personal nature of skin care items, we do not accept the return of any products that are not completely sealed in their original packaging. Unopened soap or skin care items may be returned in new, undamaged condition within 14 days of original purchase for a full refund of the product price. We are not responsible for items damaged during shipping, or shipping charges for returns. Monies paid for returns will be refunded via PayPal to the same account of the original purchase upon receipt of item(s) returned accordingly.
How are you Eco-Friendly?
Here at Blackbird Mountain, we made a promise to be as environmentally ethical as possible. That includes taking steps in how we package our products to reduce our footprint. Our soaps are wrapped in biodegradable shrink wrap, and every order we ship is packed with biodegradable and/or reused recyclable plastics. Even our packing tape is 100% plant derived, renewable, and biodegradable.
Do you take custom orders?
Yes. We are happy to make a custom soap or skincare item for you! This does require a minimum order, and a non-refundable partial payment up front to help cover the cost of raw materials.